Latest Diablo Immortal Dec 3 Update Compatibility issues

Blizzard Entertainment updated the Google Play Diablo Immortal app today, December 3, 2020 in the afternoon.

However, shortly after I shared the news with the players at the Diablo Immortal Reddit’s Discord Channel, many players are complaining that this app update has added a message to their Google Play Diablo Immortal page:

“Your device isn’t compatible with this version.”

It is a big deal, because those who are being affected can no longer see the “Unregister” button — which means on their end they can’t confirm that they are still pre-registered for Diablo Immortal Beta. Image from RedOctober:

RedOctober read at DiabloNext an article (Spanish) where the writer Gayardos mentions his phone is no longer compatible after today’s update. This prompted RedOctober to check out his phone and his was no longer compatible either.

I asked RedOctober, and he replied he owns a Samsung Galaxy S8 (Snapdragon 835 / 4GB RAM) running Android 9.0 — not compatible. His Google Pixel 2XL (Snapdragon 835 / 4GB RAM) running Android 11 — is still compatible.

It is difficult to pinpoint what exactly this Diablo Immortal app update did to disqualify certain devices or Android versions.

For example, I have a Samsung Galaxy S10 running Android 10. It is still compatible.

So definitely, this Diablo Immortal update has removed some phones compatibility they had before today, affecting those who wished to participate in the regional beta testing.

Another possibility I haven’t explored is asking their location. Unsure if that’s a factor. Country doesn’t seem to be a factor. Someone from USA, Germany and another one from Middle East have compatible phones.

This is just one Google Play update. We don’t know if it is an oopsie that’s going to be hotfixed for those in the internal test who were affected, a temporary thing, or whether compatibility will be expanded by the time the External Beta Test begins. We can only wait to find out.

One thing we have learned out of this latest app update is that compatibility limits have been set by Blizzard. Is Blizzard preparing for External Beta Test behind-the-scenes?

A recent article I posted about Google acknowledging Blizzard’s participation in their closed alpha test for the Android GPU Inspector Tool might answer some of our concerns. So far that tool supports Pixel 4, Pixel 4XL, Galaxy Note 10 and Galaxy S10 running Android 11 — but based on some of the feedback today, it’s not conclusive. Few older models are still compatible. (UPDATE: I checked the latest device compatibility list supported by the Android GPU Inspector Tool — which Blizzard uses. Added the list in the blue accordion).

Share your own experience via tweet or Direct Message: @blizzplanetcom

Or you can share via Reddit in my post.


UPDATE (Dec 5 11:20pm EST): Diablo Community manager PezRadar posted in my Reddit thread to address the Diablo Immortal compability issue in general:


Post your response to these questions at the Reddit thread:

  1. Is your phone still compatible? Yes or No.
  2. What device model? (i.e. Samsung Galaxy S8, or anything else)
  3. What is your Android version? (i.e. Android 8.1, etc.)
  4. What is your CPU? (i.e. Adreno 635, Snapdragon 835, etc.)
  5. What is your RAM?
  6. What is your Storage? (i.e. 64GB, 128GB, etc.)
  7. Country (optional)

If you don’t know what your CPU is or other specs — download the CPU-Z app from Google Play to find out.


LIST OF COMPATIBLE AND NOT COMPATIBLE PHONES

Aurakite informs me he was a Elder Scrolls: Blades beta tester. He was pre-registered, but shortly before beta started, an app update rendered his phone as incompatible. When Beta started, his phone remained incompatible, but he downloaded an APK outside of Google Play (APKpure.com) and he was able to join the private beta.

Editor: I suggest installing the BlueStacks Android emulator — which has Samsung Galaxy S10 engine option in the Settings. Or the NetEase Mumu Android emulator.

I opened a Reddit thread to ask the model of phones that players who pre-registered to play Diablo Immortal Beta have:


SUMMARY

COMPATIBLE (CPU)

  • Snapdragon: 730G, 732, 765G, 820, 821, 835, 845, 855, 855+, 865, 865+
  • Samsung Galaxy Note 10 (Exynos 9810)
  • Exynos 9820, 990
  • Kirin 980
  • Qualcomm 7250
  • Pixel 2/2XL, 3/3XL, 4/4a 5G, and 5
  • Helio G90T chipset

INCOMPATIBLE (CPU)

  • Snapdragon 425, 625, 636, 660, 662, 665, 670, 675
  • Snapdragon 835 (Only: Galaxy Note 8, Galaxy S8)
  • Kirin 650, 658, 659, 710F
  • Nvidia Tegra X1 (this is the same CPU in the original Nintendo Switch)
  • Exynos 7904

Devices confirmed to be compatible with Diablo Immortal (Google Play) -- based on GPU. Those with a ✅ mark are compatible with the Google Android GPU Inspector Tool open beta which Blizzard Entertainment uses to optimize Diablo Immortal, but all of the devices listed here are confirmed via Reddit contributors to be compatible at the Google Play Diablo Immortal page.



At a glance, it seems that anything above Adreno 530 and Mali-G71 is compatible.



Samsung A71 5G -- Mali-G76 MP5

Samsung Galaxy S8+ -- Mali-G71 MP20 (EMEA), Adreno 540 USA & China)

Samsung Galaxy S9+ -- Mali-G72 MP18 (EMEA), Adreno 630 USA/LATAM, China)

Samsung Galaxy S10 -- Mali-G76 MP12 (EMEA/LATAM), Adreno 640 (USA/China)✅

Samsung Galaxy S10+ -- Mali-G76 MP12 (EMEA/LATAM), Adreno 640 (USA/China)✅

Samsung Galaxy S10 Lite -- Adreno 640✅

Samsung Galaxy Note 9 -- Mali-G72 MP18 (EMEA), Adreno 630 (USA/LATAM, China)

Samsung Galaxy S20 -- Mali-G77 MP11 (Global), Adreno 650 (USA)

Samsung Galaxy Note 10 Lite -- Mali-G72 MP18

Samsung Galaxy Note20 5G -- Mali-G77 MP11 (Global), Adreno 650 (USA)

Samsung Galaxy S20+ -- Mali-G77 MP11 (Global), Adreno 650 (USA)

Samsung Galaxy Note 20 Ultra -- Mali-G77 MP11 (Global), Adreno 650 (USA)

Samsung Galaxy Note10+ -- Mali-G76 MP12 (EMEA/LATAM), Adreno 640 (USA/China)✅

Samsung Galaxy Z Fold2 -- Adreno 650



Xiaomi Poco F2 Pro -- Adreno 650

Xiaomi Pocophone F1 -- Adreno 630

Xiaomi Mi 9 -- Adreno 640✅

Xiaomi Mi 9T Pro -- Adreno 640✅

Xiaomi Mi Mix 2 -- Adreno 540

Xiaomi Redmi 8 Pro -- Mali-G76 MC4, Adreno 505



OnePlus 3 -- Adreno 530

OnePlus 3T -- Adreno 530

OnePlus 6 -- Adreno 630

OnePlus 7 Pro -- Adreno 640✅

OnePlus 7T -- Adreno 640✅

OnePlus 8 -- Adreno 650

OnePlus 8T -- Adreno 650

OnePlus Nord -- Adreno 620✅



Huawei nova 5T -- Mali-G76 MP10

Huawei Mate 20 Pro -- Mali-G76 MP10

Huawei P30 Pro -- Mali-G76 MP10



ASUS Zenfone 6 -- Adreno 640✅, PowerVR SGX544MP2

ASUS ROG II phone -- Adreno 640✅



Google Pixel -- Adreno 530

Google Pixel 2XL -- Adreno 540

Google Pixel 3XL -- Adreno 630

Google Pixel 4a -- Adreno 618

Google Pixel 4a 5G -- Adreno 620

Google Pixel 4 XL -- Adreno 640✅

Google Pixel 5 -- Adreno 620✅



Sony Xperia 1 II -- Adreno 650

Sony Xperia XZ1 -- Adreno 540

Sony Xperia XZ3 -- Adreno 630



ZTE Nubia Red Magic 3s -- Adreno 640✅

ZTE Nubia Red Magic 5G -- Adreno 650

ZTE Nubia Red Magic Mars -- Adreno 630



Vivo NEX S (2018) -- Adreno 630



LG Velvet -- Adreno 630

LG V20 -- Adreno 530

All these devices were reported by Reddit contributors as incompatible after they visited the Diablo Immortal app in Google Play. I researched their model to find out what their GPU is for comparison's sake. There is only one GPU that I see as a wildcard: The Mali-G71. If you check the Devices Compatible by GPU Only Tab in this accordion, the Mali-G71 was compatible. This means that compatibility is determined by certain CPU and GPU combinations. In this case, the Mali-G71 GPUs that appear as not compatible in this list below is the Samsung Galaxy S8 (which comes in two CPU variations: Exynos 8895 (EMEA) or Snapdragon 835 (USA & China). However, there might be other factors.

The Samsung Galaxy Tab A 10.1" Tablet also has the Mali-G71 that appears in the Compatible list, but in this case the tablet is not compatible. Checking under the hood, this tablet has a Exynos 7904 CPU. The oldest phone with a Mali-G71 (the Samsung Galaxy S8+) in our compatible list has a Snapdragon 835 CPU (an alternate model of the Galaxy S8+ has the Exynos 8895).

Another wildcard is the Google Pixel 3a. It has the Snapdragon 845 CPU and Adeno 615 GPU. Yet, for some reason it is incompatible. At least 3 submissions share this model.



Samsung Galaxy A70 -- Adreno 612

Samsung Galaxy J6+ -- Adreno 308

Samsung Galaxy S8 -- Mali-G71 **** MP20 (EMEA), Adreno 540 (USA & China)

Samsung Galaxy Note 8 -- Mali-G71 **** MP20 (EMEA), Adreno 540 (USA & China)

Samsung Galaxy Tab A7 (2016 Tablet) -- Adreno 306, Mali-400MP2

Samsung Galaxy Tab A7 (2020 Tablet) -- Adreno 610

Samsung Galaxy Tab A 10.1 -- Mali-G71 MP2 ****



Motorola One Zoom -- Adreno 612

Motorola Moto Z3 Play -- Adreno 509



ASUS Zenfone Max Pro M1 -- Adreno 509



Huawei P9 Lite -- Mali-T830MP2

Huawei P10 Lite -- Mali-T830 MP2 (2017)

Huawei P20 Lite -- Mali-T830 MP2 (2018)

Huawei P smart Z -- Mali-G51 MP4



Nokia 7 Plus -- Adreno 512



Google Pixel 3a -- Adreno 615

Google Pixel C Tablet -- Nvidia Maxwell



TCL 10 Pro -- Adreno 612



Xiaomi Mi A1 -- Adreno 506

Xiaomi Mi A2 Lite -- Adreno 506

Xiaomi Redmi 9 -- Mali-G52 MC2

Xiaomi Redmi Note 7 -- Adreno 512

Xiaomi Red Mi Note 8 -- Adreno 610

OPPO A9 (2020) -- Adreno 610

The following Android devices (running Android 11 or later) are supported by AGI in open beta:

Device name GPU name
Google Pixel 4 (standard and XL) Qualcomm® Adreno™ 640
Google Pixel 5 Qualcomm® Adreno™ 620
Google Pixel 4a 5G Qualcomm® Adreno™ 620

These devices do not support AGI yet but will offer support in the future:

Device name GPU name
Google Pixel 4a Qualcomm® Adreno™ 618
Samsung Galaxy S10 series Qualcomm® Adreno™ 640 and Arm® Mali™ G76
Samsung Galaxy S20 series Qualcomm® Adreno™ 650 and Arm® Mali™ G77
Samsung Galaxy Note 10 series Qualcomm® Adreno™ 640 and Arm® Mali™ G76
Samsung Galaxy Note 20 series Qualcomm® Adreno™ 650 and Arm® Mali™ G77


All the data provided above was extracted from info provided by Reddit contributors in my Reddit thread which I used to research online by checking factory specs.

COMPATIBLE

Sethninja13 says he has a Samsung Galaxy S10 (Snapdragon 855).

TheFuuZ and SuperCasualGamerDad have a Samsung Galaxy S10+ (Snapdragon 855).

EatDamAGe098 has a Samsung Galaxy Note 20 Ultra (Snapdragon 865+).

chumec has a Samsung Galaxy Note20 5G (Exynos 990 / Snapdragon 865+, 8GB RAM, 256GB storage) with Android 10.

Nnoo92 has a Samsung Galaxy Note10+ (Exynos), Android 10, 12GB RAM, 265GB storage. Middle East.

LegitMobile has a Samsung Galaxy Note 9 (Snapdragon 845).

DarkPhoenixGame2k has a Samsung Galaxy Note 9 (Snapdragon 845).

(Y)4d0Xx owns a Xiaomi Poco F2 Pro (Snapdragon 865 , 6GB RAM, 128GB Storage) running Android 10. Lives in Germany.

Vaddeman has a Samsung Galaxy S10+ (Snapdragon 855).

ABUSE and SSJ4Link have a Samsung Galaxy S9+ (Snapdragon 845).

3k4peikos has a OnePlus 6 (Snapdragon 845, 128GB storage).

Jazzuardo has a Xiaomi Mi 9 (Snapdragon 855, 6GB RAM).

RVxCobra|WoXian has a Xiaomi Mi Mix 2 (Snapdragon 835) with Android 9.

CappoDiTuttiCappi has a Samsung Galaxy S8+ (Snapdragon 835) — kinda odd that the S8 is incompatible, but S8+ is compatible.

CK has a Huawei Nova 5T (Kirin 980).

BlackOzzy has an ASUS Zenfone 6 (Snapdragon 855, 256GB storage, 8GB RAM) running Android 10.

ShoksPeare has an ASUS ROG 2 phone (Snapdragon 855+, 8GB RAM/128GB storage).

Badankan89 has a Samsung Galaxy S10 (Exynos-9820, Android 10). Europe.

imblackout has a Samsung Galaxy S10 Lite (Snapdragon 855, 8GB RAM, 128GB storage) with Android 10.

DeathMist420 and nullpointer_01 have a Samsung Galaxy S20 (Snapdragon 865).

muridamuri has a Samsung Galaxy S20+ (Snapdragon 865).

WildLag has a OnePlus Nord (Snapdragon 765G/Adreno 620), Android 10.

Strider3141 has a Google Pixel 5 (Snapdragon 765G, 8GB RAM, 128GB storage) with Android 11. (Canada)

rdegannes87 has a Google Pixel 4a (Snapdragon 730G).

IcyTomatillo5685 has a Google Pixel 4a 5G (Snapdragon 765G).

RedOctober has a Google Pixel 2XL (Snapdragon 835 / 4GB RAM) with Android 11.

surafbrov has a Google Pixel (Snapdragon 821, 4GB RAM, 32GB storage) with Android 10.

MrMesli has a Huawei Mate 20 Pro (6GB RAM, Kirin 980 CPU).

faynn has a Xiaomi Poco F2 Pro (Snapdragon 865).

Butt****Senpai has a Samsung Galaxy Note 10 Lite (Exynos CPU).

Cpt_N3mo has a Samsung Galaxy Note 9 (Snapdragon 845) with Android 10.

LordReiden has a Xiaomi Pocophone F1 (Snapdragon 845, 6GB RAM, 128GB storage) with Android 10.

Karolinoo87 has a Sony Xperia XZ3 (Snapdragon 845).

Benbrytaren has a Sony Xperia XZ1 Compact (Snapdragon 835).

Pajelek has a Xiaomi Pocophone F1 (Snapdragon 845).

Nevilllle and backtolife have a ZTE Nubia Red Magic 5G (Snapdragon 865, Adreno 650).

SavitaRtheLazy has a ZTE Nubia Red Magic 3s (Snapdragon 855+, 8GB RAM, 128GB storage) with Android 9.0. USA.

SamperNZ (the discord channel moderator) says he owns a OnePlus 3 (Snapdragon 820 / 6GB RAM / 64GB Storage) running Android 7.1.1 — and it is still compatible after today’s update.

TheRealSpidey has a Vivo NEX (2018) — (Snapdragon 845, 8GB RAM, 128GB storage) with Android 10. India.

TheRealDurken has an LG V60 ThinQ 4G (Snapdragon 865).

xJohnnyQuidx has a Samsung A71 5G (Qualcomm 7250, 6GB RAM, 128GB storage) with Android 10. USA.

KyeSherzenberg owns a Google Pixel 3XL (Snapdragon 845, 4GB RAM, 64GB storage) with Android 11, and it is compatible.

Helio has a Xiaomi Redmi 8 Pro (Mediatek Helio G90T, Octa-core).

kalup_pollo has a OnePlus 3T (Snapdragon 820, 6GB RAM, 64GB Storage) with Android 9.

TrueKoper has a OnePlus 8T (Snapdragon 865).

Them0k has a OnePlus 8 (Snapdragon 865, Adreno 650).

SleepTwitch has a OnePlus 7 Pro (Snapdragon 855).

ENZOxWOLF has a OnePlus 7T (Snapdragon 855+).

Forgive has a Huawei P30 Pro (Kirin 980).

DarthStrife has a Pixel 4XL (Snapdragon 855).

12GaugeJustice has a Sony Xperia 1 II (Snapdragon 865).

271_ has a Samsung Galaxy Z Fold2 (Snapdragon 865+).

Duskflow has a Huawei nova 5T (Kirin 980).

Sidrion has an LG Velvet (Snapdragon 845).

SunsFanCursed4Life has a LG V20 (Snapdragon 820) with Android 8.

ZTE Nubia Red Magic Mars (Snapdragon 845, 8GB RAM, 128GB Storage) with Android 9 (USA).

kyleereyes30 has a Xiaomi Mi 9T pro (Snapdragon 855, Adreno 640, 6GB ram, 128GB storage) with Android 10.

NOT COMPATIBLE

RandomMan00 posted in Reddit that he owns a 2019 Motorola One Zoom (Snapdragon 675) as powerful as the Nintendo Switch, but it is no longer compatible with the Diablo Immortal app.

EatDamAGe098 and RendellDraw have an ASUS Zenfone Max Pro M1 with Snapdragon 636 running Android 9.

Hopes has a Samsung Galaxy A70 (6GB RAM, Snapdragon 675) with Android 10.

CubeOfWater has a Samsung Galaxy S8 (Snapdragon 835).

RedOctober has a Samsung Galaxy S8 (Snapdragon 835 / 4GB RAM) with Android 9.0.

Duds has a Samsung Galaxy S8 (Snapdragon 835).

aloshia has a Samsung Galaxy Note 8 (Snapdragon 835).

lyonza01 has a has a Samsung Galaxy Note 8 (Snapdragon 835, 6GB RAM, 64GB storage) with Android 9.

Alcopath has a Samsung Galaxy J6+ (Snapdragon 425).

consistentlyAFK owns a Huawei P20 Lite (Kirin 659).

lap_kasztany has a Huawei P10 Lite (Kirin 658).

cbnpno has a Nokia 7 Plus (Snapdragon 660).

Z3MOG has a Google Pixel 3a (Snapdragon 670).

HiiiiighAllTheTiiiime has a TCL Pro 10 (Snapdragon 675, 6GB RAM) with Android 10.

Lord Sead has a Xiaomi Redmi 9 (Mediatek Helio G80, Mali-G52 MC2, 4GB RAM).

TacuChaufa has a Xiaomi Redmi Note 7 (Snapdragon 660).

tuqya has a Xiaomi Redmi Note 7 (Snapdragon 660, 6GB RAM, 64GB storage) with Android 10.

aristidesj96 has a Xiaomi Mi A2 Lite (Snapdragon 625, 64GB storage).

Zato83 has a Xiaomi Mi A1 (Snapdragon 625, 4GB RAM, 64GB storage) with Android 9.

zJesusJavier and margenov have a Xiaomi Red Mi Note 8 (Snapdragon 665, 4GB RAM, 64GB storage).

Porkpain has an Oppo A9 (2020) (Snapdragon 665, 8GB RAM, 128GB storage) with Android 10.

Cpt_N3mo has a Google Pixel Tablet C (Nvidia Tegra X1). It no longer sees the Diablo Immortal app in Google Play.

godlyko has a Samsung Galaxy Tab A7 (Snapdragon 662, 3GB RAM).

pacarevolution has a Huawei P9 Lite (Kirin 650) with Android 7 (Argentina).

SunsFanCursed4Life has a Samsung Galaxy Tab A 10.1 (Exynos 7904) with Android 10.

Teebor9 has a Huawei P smart Z (Kirin 710F, 4GB RAM, 64GB storage) with Android 10.

atilarmk has a Motorola Moto Z3 Play (Snapdragon 636, Kryo 260, Adreno 509 GPU, 4GB RAM, 64GB storage) with Android 9 (Brazil).

stan13ag has a Google Pixel 3a (Snadragon 670, 4GB RAM, 64GB storage) with Android 11 (USA).

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