Blizzard Entertainment Careers – Job Openings – May-21-2013

Language Tester, Italian

Quality Assurance – Irvine, CA

Blizzard Entertainment is looking for intelligent and highly motivated multilingual game testers to help test our games in Italian. Job duties include documenting bugs, working closely with a team of translators, testing games for hours upon hours. An ideal candidate is a hardcore gamer with a localization background, or an individual with a higher education in a language-related discipline, who is good at both finding bugs and describing them in an organized and clear fashion. language testers must be able to work full-time at our headquarters in Irvine, California. Applicants must also be available to work extended hours and weekends when necessary, to meet project deadlines.

Responsibilities

• Review the Italian translation of Blizzard Entertainment games.
• Ensure consistency with the glossary between games and other projects.
• Perform quality assurance for Blizzard Entertainment games and other projects.
• Review localized material and provide regular feedback to project leads and supervisors.
• Handle other duties as assigned.

Requirements

• Passion for video games and linguistics
• Exceptional verbal and written communication skills in both Italian and English
• Excellent knowledge of fantasy, and / or science fiction worlds and an understanding of Blizzard Entertainment games
• Willing to work extended hours
• Excellent teamwork skills
• Able to work independently
• Strong motivation and a high level of commitment

Pluses

• Previous experience in video game localization or video game quality assurance
• Higher education in language-related disciplines, and / or work experience as a professional translator
• Excellent knowledge of Blizzard Entertainment games

Applicants must submit (i) a cover letter (with language proficiency), (ii) a resume, and (iii) a mock game analysis of their latest favorite video game in English and Italian. Only resumes with cover letters and game analyses will be considered.

• The game analysis should demonstrate applicant’s understanding of the game play mechanics and relationships to the design and implementation of the game.
• The game analysis should be on either a computer game or console game. Please limit the game analysis to no longer than 5 pages (the average length of an analysis is approximately 3 pages).
• This game analysis should not be a game made by Blizzard Entertainment.

Blizzard Entertainment, Inc. and its affiliated companies is an equal opportunity and affirmative action employer.

Customer Service – In-Game Services

Office – Irvine, CA

Customer support representatives or game masters (GMs) are service specialists supporting Blizzard Entertainment customers via phone, web chat, and email within the game environment and on account related issues. Through problem identification, troubleshooting, education and resolution, GMs are required to provide innovative and exceptional customer handling following Tier I Empowerment Guidelines. As a key member of customer service, GMs are expected to maintain Blizzard’s culture of excellence and commitment to quality in every aspect of their work.

Responsibilities

• Provide first contact resolution of customer issues via phone, web chat, and e-mail.
• Deliver timely and accurate responses to customer questions and requests.
• Take personal ownership of customer requests and maintain accountability for follow-through.
• Provide exceptional customer experience as measured through customer surveys.
• Maintain productivity that meets or exceeds departmental goals for Tier I.
• Perform account maintenance, data entry, and order processing functions.
• Display a professional, positive, and enthusiastic demeanor to employees and customers.
• Learn and review departmental policies and procedures.
• Provide proactive customer communication via phone, chat, or email when necessary.
• Maintain accurate account of hours worked and report any discrepancy in a timely manner.
• Maintain security and confidentiality of Blizzard internal information and customer / account information.
• Respond to general customer inquiries.
• Identify, update, and report on interface or game mechanic issues.
• Provide for restoration of character / item losses of low complexity.
• Investigate reports of player harassment or inappropriate behavior.
• Investigate and communicate reports of service outages.
• Escalate and communicate any customer well-being issues.
• Escalate or refer issues beyond the scope of Tier I training and duties.
• Other duties, as assigned.

Requirements

• Team player with a positive attitude
• Able to work under pressure in a fast-paced, ever changing, high-volume environment
• Comfort with using telephony related hardware and software
• Flexible to work rotating shifts
• Strong customer service and written communication skills
• A minimum of 1 year experience handling customers within service / technical fields
• Basic computer and typing skills
• Familiar with Microsoft Windows and Microsoft Office
• Successful criminal background check may be required if allowed by local law

Pluses

• Previous call center or direct customer-facing experience
• Excellent attention to detail
• Drive for self-improvement
• Passion for supporting gamers

Blizzard Entertainment, Inc. and its affiliated companies is an equal opportunity and affirmative action employer.

Associate Producer / Producer

Office: Irvine, CA

Blizzard Entertainment is looking for a producer to join our support systems engineering team. Support systems engineering is a 100% agile software development group currently using the Scrum framework. In this position, the producer will be empowered as the product owner for one of our Scrum development teams. The ideal candidate has a passion for product development and a natural aptitude for business.

Responsibilities

• Meticulously maintain a product backlog that represents the product’s vision and roadmap with a focus on customer and business needs.
• Build and maintain relationships with customers from all levels and job positions within the company.
• Communicate a clear vision and release plan for the assigned product(s).
• Actively manage expectations, results, and forward progress for internal and external stakeholders.
• Determine and report on product return on investment.
• Provide regular reporting of product scope, schedule, progress, and planning.
• Promote a collaborative environment for development, user experience and quality assurance to deliver successful products within.

Requirements

• Strong desire to be a part of and contribute to a team environment
• Exceptionally self-motivated and directed
• Passion for user experience
• Previous experience in product development
• Able to set and manage business priorities judiciously
• A demonstrable understanding of marketing techniques
• Knowledge of the software development lifecycle and associated activities
• Possess a strong understanding of agile development methodologies, particularly Scrum
• Clear ability to manage a range of different personality types in a facilitative and professional manner
• Superior listening, written, and oral communication skills
• Proven ability to plan, execute, and complete project activities to achieve high quality results
• Able to articulate ideas to both technical and non-technical personnel

Pluses

• Experience creating mock-ups, workflows, wireframes, and / or prototypes
• Product Owner Certification
• PMP Certification

Blizzard Entertainment, Inc. and its affiliated companies is an equal opportunity and affirmative action employer.

Associate Producer – Locatization

Office – Irvine, CA

The Blizzard Entertainment Localization team is looking for an associate producer (AP) to support the localization of text, audio, and video assets for Blizzard game titles, as well as, the localization of support services initiatives that accompany the launches of those titles. The ideal candidate has superior organizational and communication skills, three years of localization-related experience on a AAA title, fluency in one or more non-English languages, strong technical skills, and in-depth knowledge of Blizzard games. For more information, check out the posting.

The associate producer’s primary responsibilities will be assigned by the localization production staff, and involve hands-on localization tasks within game clients as they ramp up for release. Other responsibilities will be to organize and execute localization requests for support services teams, such as, community, PR, web, video and post production, etc., whether via Blizzard’s internal localization teams or its external vendor partners. The AP will also work with localization QA to champion localized product quality and the platform services project management team to ensure transparent and proactive communication to all relevant project stakeholders. Secondary responsibilities will be to challenge and champion the tools and initiatives designed to assist the department in running as efficiently and effectively as possible.

Requirements

• Passion for video games
• Superior organizational skills and attention to detail
• Excellent oral and written English communication skills
• Self-motivated with an ability to work under tight deadlines
• A minimum of 3 years’ localization-related product development experience on a AAA title
• Willing and able to travel internationally as needed
• Team-oriented with the ability to work independently
• Computer literate and familiar with MS Office products

Pluses

• Understanding of the complete localization life-cycle
• Fluency in one or more non-English language(s)
• Experience with MS Project
• Above-average knowledge of Blizzard and its games
• Working knowledge of database and version control software
• Working knowledge of audio, graphic, and movie file types and applications

Blizzard Entertainment, Inc. and its affiliated companies is an equal opportunity and affirmative action employer.

Network Engineer

IT – Network Operations
Office – Irvine, CA

Blizzard Entertainment is looking for a highly motivated and skilled network engineer to join our network operations engineering team. The ideal candidate possesses a high level of experience with cutting-edge network platforms. The network engineer must be efficient and organized while working in a self-directed team environment.

Responsibilities

• Design, install, and operate LAN / WAN network infrastructure.
• Perform network performance tuning and administration.
• Research new technologies including software and hardware, based on business requirements.
• Provision and deploy new routers / switches / security platforms in current or new data centers.
• Document operational processes and procedures.
• Develop and maintain network topology diagrams for all networks.
• Troubleshoot and locate root causes of network incidents.
• Mentor network administrators and technicians.
• Participate in production support and in on-call duties.

Requirements

• A minimum of 5 years’ experience with enterprise-level or service provider network design and support
• Excellent knowledge of TCP / IP protocol
• Knowledge of application flows, packet capture, and analysis
• Extensive experience with network routing protocol like BGP, OSPF, and EIGRP
• Extensive experience with Cisco routing and switching
• Knowledge and experience of public and private peering
• Security experience with Cisco and Juniper firewalls
• Experience with network monitoring tools
• Experience with load balancer solution
• In-depth understanding of network H / W architecture
• Superior troubleshooting skills

Pluses

• A degree in computer science or a related field.
• Comfortable with Linux / UNIX
• Network certification(CCIE,JNCIE)
• Experience with supporting MySQL and Oracle
• Experience with SAN switching

Blizzard Entertainment, Inc. and its affiliated companies is an equal opportunity and affirmative action employer.