Wow-Europe:  5-days Credit by Morhaime

Wow-Europe gets a 5-days credit for latency and hardware issues during August 31-September 12.  Blizzard President Mike Morhaime expressed his apologies and shared with the fans all the technical issues the Blizzard Europe team went through.  A good precedent, where fans are openly explained the problems that caused the lag spike and login issues.  Fans expressed they wish this type of communication more often:

On September 12th we detected a dramatic increase in temperature at different data centers. We then brought down the servers to avoid any damage to the hardware. Our ISP quickly identified and rectified a failure in the air-conditioning system; however, before re-opening the servers, we brought our hardware manufacturer on-site to check for any damage.

Tomas Hernandez is owner of Blizzplanet.com since 2003. I post news about World of Warcraft, StarCraft II, Diablo III, Hearthstone, Overwatch, Heroes of the Storm, Blizzard Careers, and the Warcraft film.

Blizzplanet is a leading fansite covering news about upcoming Blizzard Entertainment licensed products. I also post previews and reviews. I have interviewed book writers and Blizzard game developers.

I was previously an employee of the OGaming Network (2003), and IncGamers (2008-2010). I was a guest newsposter for GosuGamers (World of Warcraft) a few years ago and for Diablofans.com (formerly Diablo3.com)

***Fans who would love to watch Blizzard-related panels and appreciate our efforts can support Blizzplanet’s patreon in a monthly-basis, or a one-time basis. Our staff are volunteer fans like you. Your donatives will help us travel to all the Blizzard events we attend year-round.

Facebook Twitter YouTube